Q. Where can I find more information about TRICARE and Humana Military?
A. The nationally operated Web site for the TRICARE military health care program is
www.tricare.mil. Both providers and beneficiaries can access information about the TRICARE program, its benefits, other valuable resources and Humana Military. It features general information about the TRICARE South region and Humana Military. Providers are encouraged to become registered users of the Web site to gain full access to secured information about eligibility, claims, referrals and prior authorizations.
Q. How do TRICARE beneficiaries know where to find my office?
A. The Humana Military Web site includes an online tool to help TRICARE beneficiaries locate only TRICARE network providers in their geographical area. The “Find a Provider” tool includes several search options to find a provider.
Q. What if my provider office information is wrong or we have added a new location?
A. In order for Humana Military’s Provider Locator tool to continue to provide accurate and up-to-date information, providers must be vigilant about updating the system when there are changes in their demographic information. Outdated or changed information directly impacts referral and prior authorization procedures and claims processing, and can cause unnecessary problems or delays.
TRICARE network providers can update their information by visiting
MyHMHS for Providers. Non-network providers will need to contact PGBA directly by calling 1-800-403-3950 with any updates or changes in demographic information.
