• Level of Satisfaction with Hospital (i.e., 9 or 10 on 10 point Likert scale): Humana Military 40.39; Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) benchmark 60.70
   
• Recommendation of Hospital to Friends and Family (i.e., “Definitely Yes”) question revealed: Humana Military 48.25; HCAHPS benchmark 66

All of us at Humana Military Healthcare Services, Inc. (Humana Military) hope that in sharing this information with TRICARE providers like you, it will increase your interest and participation in efforts to improve beneficiary satisfaction levels for your facilities.

To help improve upon these sub-par survey results, Humana Military will complete a targeted mailing to the chief of the medical staff and/or department chair of OB services at hospitals where TRICARE beneficiaries indicated dissatisfaction. Doing so will bring closer attention to the survey and the survey results related to their facilities. Additionally, we will send courtesy copies to the quality management and marketing departments, hoping to reach key decision-makers at these hospitals. We then hope to schedule meetings with those specific OB facilities in an attempt to share their detailed survey results and to collaborate on finding potential approaches to improving satisfaction.

Please contact Humana Military directly at 1-800-444-5445, if you desire further information. We are committed to working with you to improve satisfaction scores.