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1.     Get More out of Humana's TRICARE Service Line
2.     Tips for a Smooth Claims Filing Experience
3.     'Online Provider Services' Improves Your TRICARE Patient Care
4.     Inpatient Rates Increase Slightly for Fiscal Year 2005
5.     Get in Step with TRICARE Pharmacy Requirements
6.     Contacts

By now, most providers in the South Region are aware of Humana Military Healthcare Services’ TRICARE Service Line at 1-800-444-5445. What you may not realize is just how much you and your staff can accomplish through the
Service Line’s interactive voice response (IVR) system.

The IVR system offers both telephone keypad entry and the most advanced voice-activated technology available that lets you make requests and say all of your answers in response to courteous prompts.

Here are a few tips for using the IVR system to get the information, forms and other materials you need, as well as conduct patient transactions, including referrals, prior authorizations and admission requests (all of which can be accomplished online, as well, at Online Provider Services ):

• The system will send fax confirmation of the information you request. For example, if you are seeking a patient’s benefit or eligibility information, the system will prompt you to enter your provider number, the identification number for the beneficiary in question and your fax number. The benefit or eligibility information will then be sent to you by fax.
• You can request a referral form be sent to you by fax, as well, then complete the form and fax it back to the number provided on the form. Using the IVR system, there’s no need to wait for a customer service representative, go online or wait for forms in the mail.
• For hospital admission and discharge, you can call the IVR system, enter the necessary information and obtain confirmation, again by fax, to place in the patient’s file.
• The IVR system’s provider locator feature lets you look up any TRICARE network provider in the South Region whenever you wish to make a referral.