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While providers can still submit referral and authorization requests via telephone or fax, Humana Military Healthcare Services, Inc. recommends that you use the Web instead. Humana Military’s Web-based referral system is available online at Online Provider Services.
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Using this online system can take as little as three minutes to supply all the necessary information for a referral, in part because the system fills in muchof the needed information. Using the telephone or the fax can take as long as 20 minutes.
Another reason the online referral system is more efficient is because it will verify patient eligibility while you are making a referral request. The system also helps you locate an appropriate specialist by searching according to specialty and ZIP code for the best provider for a given service.
You can also ask Humana Military to supply the name of the most appropriate provider once you have given the system the patient’s demographic information, Social Security number and diagnosis. If you are unsure of a diagnosis, the system will assist by offering a code look up feature. You can enter words that fit the diagnosis, and the system will match the wording to the proper code.
Finally, doing referrals online means you will get a referral authorization returned within as little as five minutes. Using the telephone or fax system can take longer. And the Web system lets you check the ongoing status of a referral at any time.
If you have questions about using the online referral and authorization system, call Humana Military at 1-800-444-5445.
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