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Customer Service and Beneficiary Counseling & Assistance Coordinators
Customer Service
Contact Humana Military, or TRICARE Area Office if overseas, for information or assistance with purchasing TRS coverage, premium billing and payment collection, obtaining health care services, health care claims, or covered benefits. Refer to the introduction page for a list of regional contractor telephone numbers and Web addresses.
Beneficiary Counseling and Assistance Coordinators
Beneficiary counseling and assistance coordinators (BCACs) can help you with TRICARE and Military Health System inquiries and concerns, and can advise you about obtaining health care. BCACs are located at military treatment facilities (MTFs) and at the TRICARE Regional Offices (TROs).
Each of the three TROs has a special National Guard and Reserve BCAC available to assist you with specific TRICARE questions or concerns you may have as a National Guard or Reserve member or family member. A National Guard and Reserve BCAC located in the Washington, D.C. area serves all overseas areas. To locate a BCAC near you, visit an online directory.
www.tricare.mil
For more information about your TRICARE benefits and how they change during periods of activation and deactivation, visit the TRICARE Web site. Once you have entered your profile, you can explore the plan you are using and see how the benefits change when you are activated, deactivated, and deployed.
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