Behavioral Health Telemedicine Services
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TRICARE Assistance Program
The Web-based TRICARE Assistance Program (TRIAP) is available to eligible U.S. beneficiaries and provides online access to counseling for short-term, non-medical issues. Non-medical issues are life challenges that may benefit from short-term counseling for problem solving. TRIAP is available for ADSMs and their spouses of any age, as well as their family members age 18 or older. Eligible beneficiaries may access TRIAP an unlimited number of times.
TRIAP uses audio-visual and instant messaging features to provide online access to behavioral health care counseling for short-term, non-medical issues. You can contact licensed professionals 24 hours a day, seven days a week. TRIAP enables you to have a private, solution-focused discussion with a counselor about many personal life issues, including:
- Stress management (work, family, personal)
- Family difficulties and pressures
- Deployments and other family separations
- Relationships and marriage
- Parent-child communication
- Self-esteem
TRIAP does not provide medication management, financial services, or emergency care.
TRIAP services do not require referrals or authorizations. TRIAP sessions are confidential to the extent permitted by law and not documented on an ADSM’s military health record. However, if the TRIAP counselor believes an ADSM is at risk of harming oneself or others, or believes an ADSM needs more in-depth behavioral health services, the counselor will ask for personal contact information including his or her command information, location, and a call-back number. This information will be used to ensure the ADSM receives appropriate counseling and/or care. Visit the Web-based Counseling page for more information, including eligibility and technology requirements. Telemental Health Program
The Telemental Health program uses secure audio-visual conferencing to connect eligible beneficiaries, including TRICARE Prime, TPR, and TPRADFM enrollees in the United States, with off-site TRICARE network providers. Telemental Health provides medically necessary behavioral health care services, including:
- Clinical consultation
- Individual psychotherapy
- Psychiatric, diagnostic interview examination
- Medication management
Telemental Health interaction may involve live, two-way audio-visual visits between patients and medical professionals.
TRICARE Prime, TPR, and TPRADFM enrollees will not be charged for Telemental Health services, but behavioral health care limitations and referral and authorization requirements apply. Visit the TRICARE Mental Health Resource Center or contact Humana Military for more information. TRICARE Smoking Quitline
TRICARE’s Smoking Quitline is a telephone support and referral triage service available 24 hours a day, seven days a week. Current smokers who want to quit or former smokers concerned about relapsing may call the Smoking Quitline to speak with a trained smoking-cessation coach who will recommend appropriate treatment and resources. Call the toll-free number for the south region for assistance.
Note: The Smoking Quitline is only available to TRICARE beneficiaries in the United States who are not eligible for Medicare.
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TRICARE South Region
Humana Military Healthcare Services, Inc. |
1-877-414-9949 |
The Smoking Quitline is part of the Department of Defense (DoD) and TRICARE-sponsored tobacco-cessation program, which offers a variety of online tools and resources to help beneficiaries quit. Visit UCanQuit2 for more information.
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