Active Duty Service Members

*Includes National Guard and Reserve members on orders of 30 days or less, who should follow normal procedures for emergency care and must provide a copy of their orders to the TGRO contractor to verify TRICARE eligibility.

All Other TRICARE Prime Enrollees

If you need emergency care while traveling in the continental United States, visit the nearest emergency room or call 911. If you are admitted, you must notify your PCM or Humana Military within 24 hours or on the next business day so that ongoing care can be coordinated and to ensure you receive proper authorization for care.

If urgent treatment cannot wait until you return home to see your PCM, you must contact your PCM for a referral or call Humana Military for assistance before receiving care. Failure to obtain a referral may cause your care to be covered under the POS option,* and you will incur higher costs.

When traveling overseas, plan for health care contingencies in advance of the trip. If you need emergency or urgent care, contact the TGRO Alarm Center for the overseas area where you are traveling or the nearest American Embassy Health Unit to find a host nation provider. Visit http://travel.state.gov for a list of every American Embassy or Consular Office worldwide. Figure 5.3 lists contact information for the TRICARE Area Office (TAO) in each overseas area. Note: When seeking care from a host nation (overseas) provider, you should be prepared to pay up front for services then file a claim with TRICARE for reimbursement in the South region.

*The POS option does not apply to ADSMs, children in their first 60 days following their birth or adoption, emergency care, or beneficiaries with OHI.