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Your TRICARE Regional Contractor
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The regional contractors administer TRICARE Prime in each region. We will refer regularly to your regional contractor throughout this handbook, and describe differences in each region. In cases where there are differences, refer to the information specific to the South region. We encourage you to become familiar with Humana Military's Web site, which includes information about how to change PCMs, how to enroll a newborn or adopted child, covered and non-covered services, referral and authorization requirements, and other helpful information. You can also call Humana Military toll-free for assistance at the numbers listed below. Humana Military also has TRICARE Service Centers (TSCs) located throughout the South, typically at MTFs, that have customer service representative to assist you.
Regional Contractor Contact Information
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North |
South |
West |
| Regional Contractor: |
Health Net Federal Services, Inc.
(Health Net) |
Humana Military Healthcare Services
(Humana Military) |
TriWest Healthcare Alliance
(TriWest) |
| Phone: |
1-877-TRICARE
(1-877-874-2273) |
1-800-444-5445 |
1-888-TRIWEST
(1-888-874-9378) |
| Web Site: |
Health Net |
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TriWest |
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TRICARE North Region
The TRICARE North Region includes Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and portions of Iowa (Rock Island Arsenal area), Missouri (St. Louis area), and Tennessee (Ft. Campbell area only).TRICARE South Region
The TRICARE South Region includes Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, Oklahoma, South Carolina, Tennessee (excluding the Ft. Campbell area), and Texas (excluding the El Paso area).TRICARE West Region
The TRICARE West Region includes Alaska, Arizona, California, Colorado, Hawaii, Idaho, Iowa (excluding Rock Island Arsenal area), Kansas, Minnesota, Missouri (except the St. Louis area), Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas (the southwestern corner, including El Paso), Utah, Washington, and Wyoming.TRICARE Prime offers enhanced benefits and personalized care. Look in the mail for the TRICARE Health Matters newsletter, a regular publication for all TRICARE Prime beneficiaries. This publication will highlight covered services, customer service options, news, and other important updates.
Keep Your DEERS Information Current!
It is essential that you keep information in the Defense Enrollment Eligibility Reporting System (DEERS) current for you and your family. DEERS is a worldwide computerized database of uniformed service members (active duty and retired), their family members, and others who are eligible for military benefits, including TRICARE. The key to receiving timely, effective TRICARE benefits—including doctor appointments, prescriptions, payment of health care expenses, etc.—is proper and current registration in DEERS.
To update DEERS:
Defense Manpower Data Center Support Office
Attn: COA
400 Gigling Road
Seaside, CA 93955-6771
Important Note for National Guard and Reserve Members and their Families
National Guard and Reserve members who are called or ordered to active duty for more than 30 consecutive days become eligible for TRICARE as active duty service members, and family members become eligible for TRICARE as active duty family members. Active duty means full-time duty in the active military service of the United States.
Throughout this TRICARE Prime Handbook, we will refer to active duty service members and active duty family members. Be aware that we also are referring to activated National Guard and Reserve members and their families enrolled in TRICARE Prime. If you have any questions about TRICARE Prime, contact Humana Military.
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