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TRICARE Standard: We're Here to Help
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With so many decisions to make every day, it’s good to know that when it comes to your health care the answers are never more than a phone call or mouse click away.
Your Regional Contractor
When questions arise, Humana Military is your primary point of contact. TRICARE’s three regional contractors are: Health Net Federal Services, LLC in the North Region; Humana Military Healthcare Services, Inc. in the South Region; and TriWest Healthcare Alliance Corp. in the West Region (see the map for coverage areas).
Each regional contractor maintains a Web site, toll-free customer service call center and TRICARE Service Centers to assist you.
If you need it, you can get help locating providers for routine and specialty care. Also, if you have questions about eligibility, claims, referrals, appeals or fraud information, just pick up the phone or log on to your computer.
BCACs and DCAOs
When you need help navigating TRICARE and the Military Health System, Beneficiary Counseling and Assistance Coordinators (BCACs) can advise you on your options. BCACs are located at military treatment facilities (MTFs) and TRICARE Regional Offices (TROs).
Debt Collection Assistance Officers (DCAOs), also located at MTFs and TROs, are there to help you resolve health care collection-related issues. If you receive a negative credit rating or are sent to a collection agency because of issues relating to TRICARE, please contact a DCAO.
To locate a BCAC or DCAO near you, visit TRICARE's online directory.
| TRICARE North Region |
TRICARE South Region |
TRICARE West Region |
Contractor:
Health Net Federal Services, LLC |
Contractor:
Humana Military Healthcare Services, Inc. |
Contractor:
TriWest Healthcare Alliance Corp. |
Areas covered:
Connecticut, Delaware, the District of Columbia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin and portions of Iowa (Rock Island Arsenal area), Missouri (St. Louis area) and Tennessee (Fort Campbell area). |
Areas covered:
Alabama, Arkansas, Florida, Georgia, Louisiana, Mississippi, Oklahoma, South Carolina, Tennessee (excluding the Fort Campbell area) and Texas (excluding the El Paso area). |
Areas covered:
Alaska, Arizona, California, Colorado, Hawaii, Idaho, Iowa (excluding the Rock Island Arsenal area), Kansas, Minnesota, Missouri (excluding the St. Louis area), Montana, Nebraska, Nevada, New Mexico, North Dakota, Oregon, South Dakota, Texas (the southwestern corner only, including El Paso), Utah, Washington and Wyoming. |
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