If you’re an active duty service member (ADSM) enrolled in TRICARE Prime and you’re considering changing your primary care manager (PCM), remember it is always best to make this change at your local TRICARE Service Center (TSC).
Because most ADSM PCM assignments are made by your local military treatment facility (MTF) and any change may require the approval of the MTF, the most efficient way to complete a PCM change is to visit your local TSC and submit your
TRICARE Prime Enrollment Application and PCM Change Form in person. However, you also may make a PCM change through Humana Military Healthcare Services, Inc. (Humana Military) by mail or by phone.
Note: ADSMs enrolled in TRICARE Prime may not use the TRICARE Beneficiary Web Enrollment (BWE) Web site to make PCM changes. (However, ADSMs enrolled in TRICARE Prime Remote may use BWE to change their PCM.)
Humana Military has TSCs located throughout the region, typically at or near MTFs, staffed with customer service representatives to assist you. Use the
Find a Provider/TSC/MTF feature or call Humana Military at 1-800-444-5445 to find a TSC or MTF near you.
