Outreach Process Makes Scheduling Specialist Appointments Easier

If your military treatment facility primary care manager refers you to a civilian network provider for specialty care, the appointment outreach system from Humana Military can help with the process.

Upon being referred to a civilian specialist, a Specialty Appointing Team member will contact you, confirming that you have scheduled an appointment. If the appointment has yet to be scheduled at the time of the call, the Specialty Appointing Team member will offer to assist you with scheduling the appointment and if you accept the offer, will initiate a three-way call to the provider’s office. The team member will also provide you with a toll-free number to call back in case you need additional assistance.

The Specialty Appointing Team calls on more than 2,200 evaluation referrals each month. For assistance with scheduling your next civilian specialist appointment, call the Specialty Appointing Team’s toll-free number at 1-877-486-7961.