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Contact Information
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Behavioral Health Information Line
1-800-700-8646
Behavioral Health Provider Locator and Appointment Assistance Line (For Active Duty and Active Duty Prime Family Members)
1-877-298-3514
A new dedicated toll-free number has been established to offer beneficiary behavioral health assistance services to active duty service members (ADSMs) and their enrolled family members (ADFMs). Those eligible are ADSMs and ADFMs enrolled in Prime, TRICARE Prime Remote and TRICARE Overseas Prime. The appointment line does not include service for TAMP and TRS beneficiaries.
The new number, 1-877-298-3514, will provide assistance in locating behavioral health providers and scheduling behavioral health appointments. Staff will be available to assess the needs of callers and offer assistance for making timely routine and urgent appointments with mental health providers. The number will be available Monday through Friday, 8:00 a.m. – 6:00 p.m. in all time zones within the South region.
Appeals & Reconsiderations:
| Mailing Address |
ValueOptions – A&R
PO Box 551138
Jacksonville, FL 32255-1138 |
| Outpatient Treatment Reports |
Fax: 866-811-4422
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Appeals & Reconsiderations
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Fax: 904-363-8294 |
| Retro Authorization |
Fax: 866-811-4422 |
| Credentialing |
Fax: 904-363-1041 |
| Provider Relations |
Fax: 904-363-1041 |
Behavioral Health Claims
| Mailing Address |
PGBA, LLC
TRICARE South Region- Behavioral Health
PO Box 7034
Camden, SC 29020-7034 |
| Website |
MyTRICARE Web site |
| Licensed Professional Counselor Letters of Referral |
Fax: 803-462-3990 |
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