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Access to Care


The access to care (ATC) rules established in 2009 indicate Prime enrollees should expect to drive no more than 30 minutes for primary care and no more than 60 minutes for specialty care.
 
Under the ATC rules, each Military Treatment Facility (MTF) is authorized to determine if they want to accept enrollments from beneficiaries residing greater than a 30 minute drive time from the MTF. For those MTFs willing to accept enrollments (outside the 30 minute drive time), the MTFs may specify mileage limits beyond the 30 minutes or may identify specific zip codes. For those MTFs that are willing to accept enrollment beyond 100 miles, the TRICARE Regional Office must approve each request.
 
If the MTF is an available choice for enrollment, those beneficiaries residing greater than a 30 minute drive-time that request enrollment to that MTF must sign the Access to Care waiver section of the enrollment form or agree to the waiver when enrolling by phone. When  the Access to Care standards are waived, the beneficiary is acknowledging that their drive time to primary care may exceed 30 minutes and drive time to specialty care may exceed 60 minutes.

Frequently Asked Questions


What is the “Access to Care” standard and what does it mean?

Access-to-care standards differ for the level of care sought.  For access to primary care, the drive time for TRICARE Prime beneficiaries should not exceed 30 minutes.  For access to specialty care, the drive time should not exceed 60 minutes.

As a new enrollee, how does this impact my ability to choose assignment to the Military Treatment Facility (MTF) if I live greater than 30 minutes drive time?

Each MTF has made a decision on whether or not they will accept enrollees who live outside the 30 minute drive time.  Some MTFs will accept beneficiaries outside the 30 minutes, but residing within a specific mileage from the MTF.  Many of these requests need individual approval.  Some of the MTFs will not accept enrollees outside the 30 minute drive time, thus you will need to choose assignment to a civilian PCM.

As an existing enrollee, how does this impact my ability to continue assignment to the Military Treatment Facility (MTF) if I moved and now live greater than 30 minutes drive time?

If you have not waived your  Access to Care (ATC)  standards, you must  waive the ATC standards piror to your annual renewal.   Contact Humana Military at 1-800-444-5445, we can take the ATC waiver over the phone.
 
What happens if I moved now and live 100 miles from the Military Treatment Facility (MTF)?

If you live greater than 100 miles from the MTF, at annual renewal time - you will be reassigned to an available Primary Care Manager (PCM) in the T3 Prime Service Areas as long as there is a available PCM within 100 miles of your residence and you have previously waived your access standards.  If there is not an available PCM within 100 miles of your residence, you will be disenrolled.

What happens if I no longer reside in the South region, but I want to continue my enrollment in the South?

You will not be able to continue your enrollment in the South.  You should check with the contractor for your region to see if Prime is available where you live.  If so, you should transfer your enrollment to that region.  If you are unable to transfer your enrollment, you will be automatically disenrolled at renewal time (September 30).

Access to Care Waiver Statement


Once completed and signed, the Access to Care Waiver Statement may be faxed (866-836-9535) or mailed to:
Humana Military Healthcare Services
P.O. Box 740061
Louisville, KY 40201-7461

Related Resource

MTF Locator Leaving Site
 
Last Update: March 19, 2014