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Beneficiary Handbook
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Regional Information Resources
National Information Resources |
FOR INFORMATION AND ASSISTANCE |
Regional Information Resources |
Humana Military is a wholly owned subsidiary of Humana, Inc. headquartered in Louisville, Kentucky. Humana Military and its subcontractors maintain numerous phone lines that are meant to provide the best possible customer service to TRICARE beneficiaries. Those phone lines include:
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| Beneficiary Services Representatives 1-800-444-5445 or visit your local TSC |
Beneficiary service representatives (BSRs) are available to assist you with benefits interpretation, primary care manager (PCM) selection, and any other matters that affect your access to health care. To speak with a BSR, you can stop by your local TRICARE Service Center (TSC) or you can call the Humana Military TRICARE Service Line at 1-800-444-5445 during regular business hours: 8 a.m. to 7 p.m., Eastern time. The 1-800-444-5445 number also provides you with access to the Humana Military interactive voice response system, where you can get help virtually 24 hours per day, seven days a week with information requests, such as checking the status of a claim, checking eligibility, locating a provider, checking the status of a referral, and requesting enrollment kits. |
Claims Services 1-800-403-3950 |
| Call the Claims Services Line to check on the status of a claim and determine if a service is a covered benefit under TRICARE. You can call the Claims Services Line Monday–Friday from 8 a.m. to 7 p.m., Eastern time. |
Behavioral Health Care Services ValueOptions: 1-800-700-8646 |
| Call ValueOptions behavioral health representatives to learn more about your behavioral health benefit or to coordinate mental health care. The hours of operation are Monday–Friday, excluding federal holidays, from 8 a.m. to 7 p.m., Eastern time. |
Humana Military Fraud and Abuse Hotline 1-800-333-1620 |
| Call this number if you feel you’ve been victimized by fraudulent activities. |
Humana Military Web Site |
Beneficiaries throughout the TRICARE South Region have discovered a one-stop resource for TRICARE information and services through the web site. The site offers everything from program information to forms you may need, and new features are being added all the time. Features include:
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- Secure Beneficiary Services, including:
- Print temporary TRICARE Prime enrollment verification card
- Prime enrollment card request
- TRICARE eligibility check
- Claims status check
- Referral/authorization status check
- Online Prime enrollment/enrollment fee payment
- Request for PCM change
- Request for address change
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| Humana Military Audio Library 1-877-217-7946 |
| Humana Military provides a toll-free telephone access audio library that is available 24 hours a day, seven days a week. The audio library provides high quality health information on pertinent health topics such as asthma, arthritis, allergy, children’s health, cancer, diabetes, men’s health, women’s health, common illnesses, and common symptoms. The audio library can be accessed by dialing 1-877-217-7946. An interactive voice response system will assist you in selecting a health education audio reference category. Once you select a category, you will be given a list of topics to choose from. |
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| National Information Resources |
TRICARE Web Site |
| You can consult TRICARE’s trusted online resource for the most up-to-date information about TRICARE. Learn about TRICARE program options, policies and guidance, and the latest news and events. Information regarding the Health Insurance Portability and Accountability Act can also be found here. |
TRICARE Online |
| The Department of Defense’s (DoD’s) Internet portal to TRICARE and health care information, TRICARE Online is available to all TRICARE beneficiaries. Registered users can even book appointments online. |
TRICARE Information Service 1-888-DoD-CARE (1-888-363-2273) |
| Customer service representatives are available Monday–Friday (except federal holidays) from 8 a.m. to 8 p.m., Eastern time to answer your questions. An interactive voice response (IVR) feature, available 24 hours a day, seven days a week, works with the TRICARE Information Service and offers you access to commonly requested TRICARE eligibility information. It also offers assistance finding the appropriate partner call center for specific issues. With the TRICARE IVR, callers may request TRICARE information by saying the number of the option they wish to hear about or by using a touch-tone telephone keypad. |
Other Resources |
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