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Humana Military Announces Behavioral Health Care Changes (Article 4) |
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By now you’re probably aware that TRICARE Regions have consolidated and that Humana Military is your regional contractor. But what you may not realize is that a few minor changes to your behavioral health care benefit have also occurred.
Different Name, Same Service
One of the most noticeable changes is the name of the behavioral health care contractor that Humana Military uses: Choice Behavioral Health has become ValueOptions. This is strictly a name change only—the same personnel you’ve come to trust will still handle your needs.
On the Phone
If you have behavioral health care questions or issues you need to discuss, you may call the ValueOptions telephone line at 1-800-700-8646. Phones are staffed from 8 a.m. to 7 p.m. Eastern Time, Monday through Friday, excluding Federal holidays. When you call during these operating hours, a ValueOptions representative will assist you.
When you call the ValueOptions number after hours, you will be redirected to a provider locator service. This service is available 24 hours a day, seven days a week, and will help you find a medical facility or physician near you.
One final note about the ValueOptions telephone service: The menu options have changed. Please listen to all prompts before making your selection.
Money Matters
You may also notice a change in your behavioral health care copayment amounts. If you see a provider for medicine management only, your copayment amount is now $12. Copayments for certain psychological evaluations or testing services have also been reduced to $12.
Your copayment amount for all other behavioral health care services will remain $25.
Still Need an NAS
Non-Availability Statements (NAS) are still required for inpatient mental health services. If you reside within the catchment of a military treatment facility (MTF), you must obtain an NAS prior to all nonemergency behavioral health admissions.
While there have been some minor changes to your behavioral health care benefit, you can rest assured that, should
you need it, you and your family will receive the exceptional care you expect from TRICARE. |
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Last Reviewed: December 4, 2007
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