On April 1, 2012, Fort Campbell will join the TRICARE South Region and Humana Military Healthcare Services Inc.. (Humana Military), the current Managed Care Support Contractor for the TRICARE South Region, will begin administering TRICARE benefits for Ft. Campbell area beneficiaries. Humana Military welcomes Ft. Campbell beneficiaries and we look forward to managing your care.
How will this change affect me and my TRICARE benefits?
For the most part, this change should not affect you or your family members. Your TRICARE benefits will remain the same and you will be able to see the same health care providers in nearly all cases.
TRICARE Prime beneficiary enrollment records, Primary Care Managers (PCMs) and any fee information will be automatically transferred to Humana Military by
DEERS. Once Humana Military records are updated with your information, you will receive new enrollment cards containing
contact information for the South Region.
Behavioral health care needs will be provided by
ValueOptions, the South Region’s behavioral health contractor. You can reach ValueOptions by calling 1-800-700-8646.
PGBA will continue to process all claims. You can always check the status of your claims at
myTRICARE.com.
The Ft. Campbell TRICARE Service Center will continue to provide assistance to Ft. Campbell beneficiaries. The TRICARE Service Center will continue to operate at the same location, 8:00 a.m. to 5:00 p.m., Monday through Friday.
Can I continue to see my specialty providers?
Yes, unless they have chosen to no longer be a TRICARE authorized provider.
Do I need new referrals or pre-authorizations?
Existing referrals for appointments and authorizations for care that occur after April 1, 2012 will be honored. After
May 31, 2012, if you are seeing a non-network provider Humana Military may contact you or your PCM to discuss getting a new
referral to a network provider.
Can I continue to pay my enrollment fees electronically?
Monthly automated payments will be moved automatically from Health Net to Humana Military. All payments made prior to April 1, 2012 will automatically transfer and be recognized by Humana Military. Once the change has occurred, you should notice the name “Humana Military” for the deduction on your bank account statement.
Checks are only accepted for your initial enrollment fees. All subsequent payments must be made by credit card or a monthly automated deduction.
Manage Your Care Online
Humana Military's secure self-service options include checking on the status of claims, referrals and authorizations and eligibility. In addition, you can pay your enrollment fees online, print enrollment and verification cards, request a PCM address change, and compare hospital quality. To register, go to
MyHMHS for Beneficiaries.
