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Humana Military and ValueOptions Provide Assistance to Fort Hood Beneficiaries in Wake of Recent Tragedy
LOUISVILLE, KY— November 6, 2009 — Humana Military Healthcare Services, TRICARE contractor for the South Region, along with our behavioral health partner, ValueOptions, Inc. are ready to assist Fort Hood beneficiaries through the tragedy that occurred on November 5.
"Our thoughts and prayers go out to the Fort Hood community,” said Dave Baker, president and CEO of Humana Military. “Our associates and partners at ValueOptions stand ready to assist our beneficiaries and providing services to them is our number one priority.”
During times of tragedy, it is important for beneficiaries to know where to go for assistance in dealing with emotional reactions and stress. Some of the services available to South Region beneficiaries through TRICARE’s behavioral health benefit include:
- Behavioral Health Appointment Assistance phone line: 1-877-298-3514
- This line will work to provide immediate assistance to all calls related to Fort Hood. And temporarily, Fort Hood Military Treatment Facility referrals to the civilian network will receive ValueOptions assistance in scheduling their appointments immediately.
- TRIAP Services
- TRIAP is a private, confidential counseling service accessed via the Web using online video chat technology to supplement the behavioral services currently available across the Military Health System. It provides supportive counseling or advice when dealing with personal problems and allows for short-term, private, non-reportable discussions of crisis intervention, personal life issues, relationships, stress management, dealing with anxiety, etc., on a one-one-one basis through a confidential relationship with a licensed professional.
- Crisis Intervention
- ValueOptions website, AchieveSolutions, will be providing customized material for the Fort Hood area to include tips, tools, checklists and articles on crisis response and surviving disasters. It is available to all TRICARE beneficiaries. The website can be accessed through Humana Military’s beneficiary portal.
- Information customized for Ft. Hood area beneficiaries is available on the Humana Military website.
It is also important to note non-active duty TRICARE beneficiaries are allowed eight behavioral visits without a referral or authorization. In addition, Humana Military and ValueOptions are temporarily waiving payment penalties associated with providers seeing patients without pre-authorizations as it relates to the tragedy at Fort Hood.
Humana Military and ValueOptions are ready to assist the community through this difficult time. Beneficiaries needing assistance on other issues may contact Humana Military at 1-800-444-5445.
About Humana Military
Humana Military, a wholly-owned subsidiary of Humana Inc. and headquartered in Louisville, Kentucky, has been a Department of Defense contractor for the administration of the TRICARE program since July 1, 1996. In August 2003, Humana Military was awarded the contract to provide health benefits support and services to approximately three million active duty and retired military and their eligible family members in the 10-state South Region. Humana Military was also awarded the Department of Defense’s contract to provide health care services and support for active duty service members and their families located in the Commonwealth of Puerto Rico, in February 2004.
About Humana
Humana Inc., headquartered in Louisville, Kentucky, is one of the nation’s largest publicly traded health and specialty benefits companies, with approximately 10.3 million medical members and approximately 7.3 million specialty-benefit members. Humana is a full-service benefits solutions company, offering a wide array of health and supplemental benefit plans for employer groups, government programs and individuals.
Over its 48-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.
More information regarding Humana is available to investors via the Investor Relations page of the company’s web site at Humana's web site, including copies of:
- Annual reports to stockholders
- Securities and Exchange Commission filings
- Most recent investor conference presentations
- Quarterly earnings news releases
- Replays of most recent earnings release conference calls
- Calendar of events (includes upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors)
- Corporate Governance Information
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