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Hurricane Katrina Q & As (Article 8) |
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Where do I send my claim if I provide services to a beneficiary displaced by Hurricane Katrina?
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Providers in all regions should submit claims for displaced beneficiaries from the South to the South Region. Use the beneficiary’s permanent address (where they used to live prior to being displaced) rather than a temporary address.
Be aware that some beneficiaries may have made their temporary address permanent since they cannot return home and have transferred their TRICARE eligibility information to the new address. In those situations, be sure to verify with the patient what their permanent address was at the time of care and send your claim to the appropriate regional contractor based on that address.
If you are a network provider, please submit your claims electronically. If you are a non-network provider, we encourage you to submit your claims electronically. However, if you are unable to do so, please mail your claims for South Region beneficiaries to:
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TRICARE South Region
Claims Department
P.O. Box 7031
Camden, SC 29020-7031
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Questions can be directed to the South Region’s claims contractor, PGBA, at 1-800-403-3950. |
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How is Humana Military handling referrals and authorizations for displaced beneficiaries needing routine and urgent care services that normally require a referral? |
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From Sept. 1 through Nov. 30, Humana Military waived referral/authorization requirements for routine and urgent care for beneficiaries who resided in specific ZIP codes impacted by Hurricane Katrina. Now that the authorization for blanket referrals has expired, providers will need to verify with their patients their permanent address at the time of care in order to request a referral or authorization from the appropriate source.
If the beneficiary’s eligibility is still linked to the South Region, med/surg providers should contact Humana Military at 1-800-444-5445 to request prior authorization; behavioral health providers should call 1-800-700-8646; or all providers can fax their requests to 1-877-548-1547.
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What should I do if displaced beneficiaries contact me for guidance on their TRICARE benefits? |
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Direct beneficiaries to contact the Humana Military call center at 1-800-444-5445. Customer service representatives will assist them. |
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What do I tell beneficiaries who have decided to permanently move to the North or West Region? |
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Direct beneficiaries to contact the appropriate regional contractor. In the North Region, they should contact Health Net at 1-877-TRICARE. In the West Region, they should] contact TriWest Healthcare Alliance at 1-888-TRIWEST. They can also contact Humana Military at 1-800-444-5445 if they have questions. |
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Web Site Established to Assist Service Members |
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Military officials established a Web site to help provide service members with information about loved ones who may have been displaced by the hurricanes that hit the Gulf Coast this season.
Anyone providing shelter to a military family is encouraged to visit the Military Family Locator Web site.
Through the Web site, an initiative of the military Family Programs offices, military officials are able to help deployed service members learn the whereabouts and condition of family members affected by the hurricane.
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Affected individuals may also
call the following numbers:
| National Guard |
1-888-777-7731 |
| Active Army |
1-800-833-6622 |
| Reservists |
1-877-464-9330 |
| Marines |
1-888-777-7731 |
| Navy |
1-877-414-5358 |
| Air Force |
1-800-435-9941 |
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Last Reviewed: February 13, 2007
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