Seeking new ways to increase office efficiency? The “Online Provider Services” section of the Humana Military Web site offers an online tutorial that shows, step by step, how providers and staff members can save time by processing referrals and authorizations online.

Access Provider Tutorial
To access the demonstration, go to www.humana-military.com and click on “Provider Resources” or “PCM Central".  These pages provide a link to the tutorial.

Providers who have not already registered on the site will be asked to do so before they can access the tutorial. At “Online Provider Services,” click on “Sign Up” on the right side of the page. Registration takes only a few minutes, and most user accounts are activated within five business days. Official confirmation is sent via e-mail.

Save Time
“Online Provider Services” offers a number of advantages. In addition to initiating online referral and authorization requests, providers can check the status of an existing referral or authorization, check eligibility of a patient and look up diagnosis and procedure codes.

And providers save time. Most online referrals and authorizations are approved while the patient is still in the office.  It takes only a few minutes to supply all the necessary information, in part because the system fills in much of the needed data automatically. Other methods of requesting referrals and authorizations, such as using the telephone or the fax, can take as long as 20 minutes.

Improve Efficiency and Accuracy
The online referral system helps increase efficiency by verifying patient eligibility while providers are making a referral request. The system also helps providers locate an appropriate specialist. After entering the patient’s demographic information, Social Security number and diagnosis, providers can search for a specialist according to specialty and ZIP code. For providers who are unsure of a diagnosis, the system offers a code lookup feature. Providers simply enter words that fit the diagnosis, and the system will match the wording to the proper code.

The Humana Military Web site is available 24 hours a day, seven days a week, making it convenient for providers and staff to gather information and make transactions.