|
With just a couple of clicks on the Humana Military Healthcare Services, Inc. (Humana Military) Web site, you can speed up your patients’ referrals to specialists and cut down your office staff’s workload. An online referral or authorization can be completed in as little as five minutes, compared with potentially lengthier telephone and fax referral wait times.
The primary reason more than 50 percent of TRICARE providers use the online referral system is its efficiency. The system automatically populates much of the needed referral information. As a result, the majority of your online referrals and authorizations are approved on the spot and completed while your patient is still in your office. Use this efficient, time-saving tool! Here's how: go to Online Provider Services click on the Online Referrals and Authorizations link. Remember, you must sign in to use this feature. Simply enter your user ID and password to begin receiving authorizations while your patients wait!
|
|
Surprisingly, a great number of providers file “duplicate” TRICARE claims each month. Thousands of duplicate claims are
identified each quarter of the year and many are reviewed for potential fraud.
Why Does This Occur?
There are several scenarios that lead to duplicate claims submissions, if not closely monitored. Here are some
points to remember to help you avoid the costly mistake of submitting duplicate claims:
- The higher your claims volume, the more likely duplicates are to occur.
- Duplicate claims submissions tend to happen more often with professional claims than with institutional ones.
- Following laboratory and radiology claims, mid-size provider offices and groups tend to submit the largest
number of duplicates.
- Duplicates appear in both electronic files and paper submissions.
- Many providers’ offices re-file without allowing sufficient time for the first claim to be processed.
Why Are Duplicates a Problem for Providers?
At face value, a duplicate claim may not appear to be a major issue. However, if the claim is being filed electronically,
it may overlap with the previously submitted claim and cause a delay in processing. In addition, paper duplicates may be entered before the original, making it more difficult to track the claims. Furthermore, there may be times when you intend to file a “corrected claim;” however, if the claim is not flagged as a “corrected claim,” it will be denied as a duplicate. Duplicate claims submissions also can be a bookkeeper’s nightmare. If your office’s patient accounting system were to track the duplicate as a separate claim, it could mistakenly duplicate the patient’s copayments and expected reimbursement. Duplicate claims also should be a reason for concern if your office uses a billing service or a clearinghouse to file its claims— particularly if you are being charged per claim!
As the claims processor for TRICARE in the South Region, PGBA, LLC must assign an internal claim number
to every incoming claim, whether electronically or on paper. This can make it very difficult for PGBA to discern which claim is correct, especially if it has been submitted several times in the same month. Remember … a duplicate is not
recognized as a “corrected claim” unless it is flagged as such. Please allow adequate time for your claim
to be processed.
|
