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Once you’ve become a registered user of the Humana Military Web site, you and your staff members can enter a new referral or
authorization request online.
An online referral or authorization can be accomplished in as little as five minutes, compared with potentially lengthier telephone and fax referral wait times. One reason the online system is so efficient is that it automatically populates much of the information needed. The majority of online referrals and authorizations are approved on the spot and can be completed while the patient is still in the office.
Providers can access the online referral and authorization section of the site by going to “Online Provider Services” and then on the “Online Referrals and Authorizations” links. Just remember, you must sign in to use this feature.
In addition to shortening the initial referral and authorization process, the online system offers several other advantages. It lets you check the status of an existing referral or authorization, search for specialists and look up diagnosis and procedure codes.
The specialist search feature lets you search by zip code and specialty to find the closest provider for a given service. Or, you can let the system find the most appropriate provider for you by inputting the patient’s demographic information, Social Security number and diagnosis.
If you are unsure of a diagnosis code when building the referral or authorization request, you can use the system’s diagnosis code look-up feature. Just enter a description that fits the diagnosis and the system will match the description to the proper code.
If you haven’t already done so, you can become a registered user of the Humana Military Web site by clicking the “Sign Up” link on the right-hand side of the Online Provider Services page and following the prompts given by the “User Sign up Wizard.” Please keep in mind that only network providers have access to the Referral/Authorization screens.
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