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New Member Choice Center Saves Your Patients Time and Money (Article 1) |
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TRICARE beneficiaries who have been thinking about signing up for TRICARE’s mail-order pharmacy now have another reason to make the switch from retail purchases to the convenience of ordering by mail.
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With the introduction of the Member Choice Center (MCC) in August 2007, all it takes for TRICARE beneficiaries to start receiving prescription medications by mail is a phone call or a click of the mouse. Also, military family members and retirees can use the MCC to update prescription information and get answers to pharmacy questions.
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TRICARE is always looking for ways to improve customer service and add value. Beneficiaries don’t have to download forms or wait to have forms mailed; they can log on to Express Scripts and complete the registration form or call the MCC at 1-877-363-1433 to switch from the retail program to the mail-order pharmacy.
It’s that easy.
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When a TRICARE beneficiary calls the MCC, a patient care advocate from Express Scripts, Inc., TRICARE’s pharmacy contractor, will verify their information and walk them through the conversion process. To help facilitate the process, Express Scripts may contact you to have the beneficiaries’ prescriptions transferred to the mail-order program.
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On the MCC Web site, beneficiaries can also fill out an online enrollment form and convert their existing medications to home delivery.
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The mail-order pharmacy can save TRICARE beneficiaries as much as 66 percent on maintenance medications for conditions such as high blood pressure, asthma or diabetes. The beneficiary receives up to a 90-day supply of their generic medications for $3, which is what they would pay for a 30-day supply at a retail pharmacy. If you prescribe a brand-name medication, the copayment for a 90-day supply is just $9.
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Created: August 6, 2007
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