Online or Service Line? Now you have a choice when reporting hospital admissions and discharges.

The Hospital Notification and Discharge Line is a new feature on Humana Military’s TRICARE Service Line. Like the service that’s available online, the Service Line feature lets you enter information via easy-to-follow telephone prompts.

Either way, both services—online and phone—are available seven days a week, 24 hours a day.

How to Use It

When you’re not near a computer, simply call the TRICARE Service Line at 1-800-444-5445 and follow the prompts to enter the interactive voice response (IVR) system. (Tip: Don’t use a speaker phone. Pick up the receiver to avoid background noise, and be prepared to use the keypad options.)

Have the following information ready:
 

• Sponsor’s ID (not the patient’s ID)
• Patient’s date of birth
• Hospital tax ID number (preferred) or ZIP code

To notify of an admission date, the following information is required:
 

• Hospital ID number
• Actual admission date
• ICD-9 diagnosis code
• Contact information: name, phone and extension in case it’s necessary to call you back 

Submitting a patient discharge notification is necessary to close a patient’s authorized period and make sure the claim is processed properly. 

To notify of a discharge date, have the following information ready:
 

• Discharge date
• Discharge status—example: discharged to home or to a skilled nursing facility 

• Review the status of the information you entered.
• Update existing notifications—such as entering the actual date if an expected date was entered.
• Provide additional clinical information, like the admitting diagnosis, at a later date.

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Last Reviewed:  February 13, 2007