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Humana Military Healthcare Services
expands
online capabilities
Web site now offers secure beneficiary transactions LOUISVILLE, KY — October 3, 2003 — Humana Inc. (NYSE: HUM) announced today that Humana Military Healthcare Services (HMHS) has expanded its Web-based technology to offer secure transactions to beneficiaries residing in Florida, Georgia, South Carolina, Tennessee, Mississippi, Alabama and parts of Louisiana and Arkansas. At www.humana-military.com, beneficiaries in the above regions can check the status of authorizations and referrals, determine their TRICARE eligibility status, print TRICARE Prime enrollment verification, request a Prime enrollment card and monitor the status of claims over a secure connection. Beneficiaries who are at least 18 years old may register for access to these new online tools by visiting www.humana-military.com, choosing "Beneficiary Resources" and "Online Beneficiary Resources". “HMHS always has recognized the importance of offering our beneficiaries online access to TRICARE program information,” said David J. Baker, HMHS president and CEO. “Our goal is to provide user-friendly Internet access in a secure setting. In a time of heightened privacy awareness, security is our top priority.” “With these new secure services in place, beneficiaries will have access to their health care information, as well as their minor children's, when it is convenient for them,” said Leigh Raque, HMHS marketing director. “We understand that our beneficiaries are very busy, and we believe that providing them with 24-hour access to important information, such as specialist referrals will help them manage their health care needs more efficiently” HMHS began administering the TRICARE program for beneficiaries in the southeastern United States in July 1996. In June 2001, Humana acquired the contract to administer the TRICARE program in the Mid-Atlantic states of North Carolina and southern Virginia and the Heartland Region states of Kentucky, Indiana, Ohio, Illinois, Michigan, Wisconsin and West Virgina from Anthem, Inc. In August 2003, the Department of Defense awarded HMHS the contract to administer the next generation of the TRICARE program to approximately 2.76 million beneficiaries in the South region. Healthcare delivery under the South region contract is scheduled to begin effective August 2004, subject to the outcome of appeals of the Department of Defense's decision. Humana Inc., headquartered in Louisville, Kentucky, is one of the nation’s largest publicly traded health services companies, with approximately 6.6 million medical members located primarily in 18 states and Puerto Rico. Humana offers coordinated health insurance coverage and related services – through traditional and Internet-based plans – to employer groups, government-sponsored plans and individuals. More information regarding Humana is available via the Internet at www.humana.com, including copies of:
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