Contact Center World Names Donita Trowell of Humana Military Healthcare Services “Best Contact Center Trainer in the Americas”

           
LOUISVILLE, Ky. — June 12, 2007 — Humana Military Healthcare Services’ (HMHS) announced today that Donita Trowell was recently named the “2007 Best Contact Center Trainer for the Americas” by the Contact Center World Awards. Trowell received the “Best of the Best in the Americas” on June 5, 2007 in Orlando, Florida. The award recognizes trainers who make significant contributions to the overall success of their contact center by delivering exceptional training programs for new team members. Trowell was one of three finalists. She will go on to represent Humana Military Healthcare Services, and the Americas, as the winner of the Americas Region in the World Awards held in Las Vegas, Nevada in November 2007.
  

“Donita is an exceptional member of our HMHS family, and she is highly deserving of this award,” said Dave Baker, president and CEO. “Her dedication, expertise, and superior leadership skills clearly set her apart.”

“It is an honor to be recognized by my supervisors and peers. I am looking forward to representing the Americas and Humana Military Healthcare Services at the conference later this year. This has afforded me the opportunity to meet the “best of the best” in my industry and has been a tremendous experience,” said Trowell.

In addition to this award, HMHS was recognized as “Highly Commended” in the following categories; Best Contact Center, Best Technology Innovation, and Best Contact Center Supervisor, Theresa Weppler. There were over 600 nominations in nine different categories for these awards for the Americas.

Contact Center World is a global support organization for contact centers around the world. They have extensive experience in the industry and strive to provide fast access to the latest industry information so that executives can make informed business decisions within their contact center. 

About HMHS
HMHS, headquartered in Louisville, KY., has been a Department of Defense contractor for the administration of the TRICARE program since July 1, 1996.  In August 2003, HMHS was awarded the contract to provide health benefits support and services to approximately 2.8 million active duty and retired military and their eligible family members in the 10-state South Region.  HMHS was also awarded the Department of Defense’s contract to provide health care services and support for active duty service members and their families located in the Commonwealth of Puerto Rico, in February 2004. 

About Humana
Humana Inc., headquartered in Louisville, Kentucky, is one of the nation’s largest publicly traded health benefits companies, with approximately 11.3 million medical members. Humana offers a diversified portfolio of health insurance products and related services – through traditional and consumer-choice plans – to employer groups, government-sponsored plans, and individuals.

Over its 46-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.

• Annual reports to stockholders;
• Securities and Exchange Commission filings;
• Most recent investor conference presentations;
• Quarterly earnings news releases;
• Replays of most recent earnings release conference calls;
• Calendar of events (includes upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors);
• Corporate Governance Information.

Back to Top