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In the case of an emergency (a life-, limb-, or eyesight- threatening condition, or a condition that requires relief from excessive pain), dial 911 or go immediately to the nearest emergency room. No referral or prior authorization is required for emergency care for either you or your family members.
If enrolled in TRICARE Prime, TPR, or TPRADFM, contact your PCM within 24 hours or as soon as possible after the emergency care is received. ADSMs who have an emergency overseas, and those enrolled in TGRO, may contact the TGRO Alarm Center. If you become an inpatient as a result of an emergency, contact the appropriate emergency point of contact for your area (i.e., TAO, PCM, TGRO Alarm Center or the TRICARE Puerto Rico Call Center) as soon as possible.
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Urgent care is care for an illness or injury that has the potential to become an emergency if not treated within 24 hours (e.g., sore throat, rising temperature, etc.). If you or a family member requires urgent care, contact your PCM (if in a TRICARE Prime program ) to make an appointment. If an appointment is not immediately available, you may be directed to an Urgent Care Center. Always contact your PCM before receiving care outside your PCM’s office.
Family members using TRICARE Standard, TRICARE Extra, or TRICARE Standard Overseas may make an appointment with any TRICARE-authorized provider after checking with Humana Military to see if the service requires prior authorization.
See the Getting Care While Traveling section of this passport for information about obtaining urgent care when you are traveling.
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