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School Physicals: Time to Make an Appointment   (Article 5)

Back-to-school time has its rituals: new shoes, new clothes, maybe a new backpack and supplies. Many schools also have another requirement: a physical for your child.

Now’s the time to contact your primary care manager (PCM) to make an appointment for your child’s school physical. TRICARE covers annual school physicals that are required for school enrollment for TRICARE-eligible beneficiaries ages 5 to 11.

This benefit does not include physical exams that may be required by the school to participate in school sports.

Get a jump on the new school year—and cross another “to do” off your list—by scheduling your child’s school physical today.


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Need Assistance with TRICARE? We Can Help.  (Article 6)

As a TRICARE beneficiary, you are entitled to prompt, individual attention and accurate health care information. Many customer service options are available depending on what you need. Take a look at the following articles for detailed customer service information.

South Region Customer Service... a Call or Click Away
TRICARE Prime beneficiaries can access information online through www.humana-military.com. The Humana Military Web site allows you to do the following:

  • Obtain TRICARE program information and updates, including behavioral health care information.
  • Locate providers, military treatment facilities (MTFs) and TRICARE Service Centers (TSCs).
  • Access health and wellness resources.
  • Pay TRICARE Prime enrollment fees online.
  • Verify your TRICARE eligibility.
  • Print a temporary TRICARE Prime enrollment card and request a new TRICARE Prime enrollment card.
  • Check the status of your claims, referrals and authorizations.
  • Change your primary care manager (PCM).
  • Change your address.

Away from your computer or don’t have one? Humana Military’s beneficiary services representatives (BSRs) are available to assist you in understanding your benefits, with PCM selection and any other matters that affect your access to health care. You can call 1-800-444-5445 during regular business hours from 8 a.m. to 7 p.m., Eastern Standard Time. The
1-800-444-5445 number also provides you with access to the Humana Military interactive voice response (IVR) system, where you can get help 24 hours a day, seven days a week.


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Humana Military Web Site - Secured Member Services  (Article 7)
The tools found in the Secured Member Services section of www.humana-military.com are only available to beneficiaries who register for access. Look for the “Sign Up for Secured Member Services” box on the right side of the Online Beneficiary Services page.

Once you’ve registered, you can handle business pertaining to your specific benefits, including checking eligibility, verifying enrollment and determining the status of outstanding medical claims.You can also request a replacement TRICARE Prime enrollment card, change your address, and more.


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Looking for A Provider? (Article 8)
Humana Military's Online Provider Directory Can Lend a Hand
One of the most valuable tools on the Humana Military Web site at www.humana-military.com is the provider locator—“Find a Provider,” found in the Beneficiary Services section of the site. The provider locator will help you find a military treatment facility (MTF), a hospital, or a civilian network provider close to you. Information in the provider locator is updated every 24 hours as Humana Military learns about providers entering and leaving the network or changing their information.

Simply click on “Find a Provider”—it will take you directly to the Provider Locator page. From there you can click on what you want—MTFs, TRICARE network by distance or by name, and many other choices. You can also locate a TRICARE Service Center from the “Find a Provider” page.


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Last Reviewed:  December 4, 2007