Contact Humana Military, or TRICARE Area Office if overseas, for information or assistance with purchasing TRS coverage, premium billing and payment collection, obtaining health care services, health care claims, or covered benefits.
Beneficiary Counseling and Assistance Coordinators
Beneficiary counseling and assistance coordinators (BCACs) can help you with TRICARE and Military Health System inquiries and concerns, and can advise you about obtaining health care. BCACs are located at military treatment facilities (MTFs) and at the TRICARE Regional Offices (TROs).
Each of the three TROs has a special National Guard and Reserve BCAC available to assist you with specific TRICARE questions or concerns you may have as a National Guard or Reserve member or family member. A National Guard and Reserve BCAC located in the Washington, D.C. area serves all overseas areas. To locate a BCAC near you, visit the TRICARE Web Site for an online directory.
www.tricare.mil
For more information about your TRICARE benefits and how they change during periods of activation and deactivation, visit the TRICARE Web Site. Once you have entered your profile, you can explore the plan you are using and see how the benefits change when you are activated, deactivated, and deployed.
To register family members or to update their records, you must complete the Application for Department of Defense Common Access Card and DEERS Enrollment, (DD Form 1172) and provide other important documentation such as marriage, birth or death certificates; family members’ Social Security numbers; DD 214s (separation papers from active duty ); Medicare cards; etc. You must update each family member’s eligibility record separately when changes occur.
You or a family member should contact the nearest uniformed services identification (ID) card-issuing facility to find out what documents you need in order to register or update eligibility information in DEERS. You can find the closest facility at the Rapids Site Locator. If family members reside at a different address, the sponsor must have the DD Form 1172 notarized.
You can verify DEERS information by contacting Humana Military’s toll-free number, a TRICARE Service Center, or a BCAC at your local MTF.
DEERS can be updated using one of the following methods:
Visit a local uniformed services ID card-issing facility. Locate one at the Rapids Site Locator.
Call the Defense Manpower Data Center Support Office at 1-800-538-9552. (Monday–Thursday from 6 a.m. to 3:30 p.m. Pacific Time, except Federal holidays )
Fax changes to DEERS at 1-831-655-8317.
Mail changes to:
Defense Manpower Data Center
Support Office
Attn: COA
400 Gigling Road
Seaside, CA 93955-6771
