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Prime Remote Handbook
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Traveling |
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Active Duty Service Members |
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If you need emergency medical or dental care while traveling in the Continental United States, visit the nearest emergency room or call 911. If you are hospitalized for more than 24 hours, contact Humana Military or service point of contact (SPOC). If near an MTF when traveling, you should go to the MTF or military dental treatment facility for services.
If you require urgent care while traveling, coordinate with your PCM and/or Humana Military before receiving care.
Routine medical and dental care is not authorized when you are traveling. You should obtain all routine care before you travel or after you return. If you are traveling between duty locations, you should delay the care until you get to your new duty location.
If traveling overseas, contact the TRICARE Global Remote Overseas (TGRO) Call Center in the overseas area where you are traveling (listed in Figure 6.3) for assistance in obtaining care.
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Active Duty Family Members |
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If you need emergency medical or dental care while traveling in the Continental United States, visit the nearest emergency room or call 911. You must notify your PCM or primary care provider within 24 hours or the next business day so that ongoing care can be coordinated and to ensure you receive proper authorization for care. Additional authorization for care from Humana Military may be necessary. View additional information for referral and authorization requirements.
If you require urgent, routine, or specialty care while traveling, you must coordinate with your PCM and/or Humana Military before receiving care to avoid using the point of service (POS) option.
If traveling overseas, and you need emergency or urgent care, contact the TRICARE Area Office (TAO) for the overseas area where you are traveling or the nearest American Embassy Health Unit for assistance finding a host nation provider. Visit the U.S. Embassy Web site for a list of every American Embassy or Consular Office worldwide. Figure 6.4 lists contact information for the TAO in each overseas area.
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TGRO Call Center Information |
Figure 6.3
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| TRICARE Europe |
TRICARE Latin America
and Canada (TLAC) |
TRICARE Pacific |
| Europe, Africa, and the Middle East |
Central and South America, the Caribbean Basin, Canada, Puerto Rico, and the U.S. Virgin Islands |
Guam, Japan, Korea, Asia, New Zealand, India, and Western Pacific remote countries |
Collect: 011-44-20-8762-8133
Fax: 011-44-20-8762-8125
tricarelon@internationalsos.com |
Collect: 1-215-701-2800
Fax: 1-215-244-9617
tricarephl@internationalsos.com |
Singapore:
Collect: 011-65-6338-9277
sin.tricare@internationalsos.com
Sydney:
Collect: 011-61-2-9273-2760
sydtricare@internationalsos.com
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TAO Contact Information |
Figure 6.4
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TRICARE Europe |
TLAC |
TRICARE Pacific |
| Includes |
Europe, Africa, and the Middle East |
Central and South America, the Caribbean Basin, Canada, Puerto Rico, and the U.S. Virgin Islands |
Guam, Japan, Korea, Asia, New Zealand, India, and Western Pacific remote countries |
| Phone |
Comm
011-49-6302-67-7432
DSN: 496-7432
Toll-free
1-888-777-8343 |
Comm.
1-706-787-2424
DSN: 773-2424
Toll-free
1-888-777-8343 |
Comm.
011-81-6117-43-2036
DSN: 643-2036
Remote Sites
011-65-6-338-9277
Toll-free
1-888-777-8343 |
| Fax |
Comm.
011-49-6302-67-6374
DSN: 496-6374 |
1-706-787-3024 |
Comm.
011-81-611-743-2037
DSN: 643-2037 |
| E-mail |
teurope@europe.tricare.mil |
tricare15@se.amedd.army.mil |
TPAO.CSC@oki10.med.navy.mil |
| Online |
TRICARE Europe Web site |
TRICARE TLAC Web site |
TRICARE Pacific Web site |
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Last Update: July 30, 2008
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