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TRICARE Prime Handbook
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Life Events
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Traveling
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Active Duty Service Members |
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If you need emergency medical or dental care while traveling in the Continental United States, visit the nearest emergency room or call 911. If near an MTF when traveling, you should go to the MTF or military dental treatment facility for services.
If you require urgent care while traveling, coordinate with your PCM and/or Humana Military before receiving care.
Routine medical and dental care is not authorized when you are traveling. You should obtain all routine care before you travel or after you return. If you are traveling between duty locations, you should delay the care until you get to your new duty location.
If traveling overseas, contact the TRICARE Global Remote Overseas (TGRO) Call Center in the overseas area where you are traveling for assistance in obtaining care.
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TGRO Call Center Information Figure 5.3 |
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TRICARE Europe
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TLAC
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TRICARE Pacific
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Europe, Africa, and the Middle East
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Central and South America, the Caribbean Basin, Canada, Puerto Rico, and the U.S. Virgin Islands
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Guam, Japan, Korea, Asia, New Zealand, India, and Western Pacific remote countries
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Collect: 011-44-20-8762-8133 Fax: 011-44-20-8762-8125 tricarelon@internationalsos.com
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Collect: 1-215-701-2800
Fax: 1-215-244-9617 tricarephl@internationalsos.com
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Singapore:
Collect: 011-65-6338-9277 sin.tricare@internationalsos.com
Sydney:
Collect: 011-61-2-9273-2760 sydtricare@internationalsos.com
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TRICARE Area Office Contact Information Figure 5.4 |
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TRICARE Europe |
TLAC
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TRICARE Pacific
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Includes
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Europe, Africa, and the Middle East
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Central and South America, the Caribbean Basin, Canada, Puerto Rico, and the U.S. Virgin Islands
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Guam, Japan, Korea, Asia, New Zealand, India, and Western Pacific remote countries
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Phone
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Comm.: 011-49-6302-67-7432
DSN: 496-7432
Tollfree: 1-888-777-8343
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Comm.: 1-706-787-2424
DSN: 773-2424
Tollfree: 1-888-777-8343
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Comm.: 011-81-6117-43-2036
DSN: 643-2036
Remote Sites:
011-65-6-338-9277
Tollfree: 18887778343
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Fax
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Comm.: 011-49-6302-67-6374
DSN: 496-6374
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1-706-787-3024
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Comm.: 011-81-611-743-2037
DSN: 643-2037
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Email
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teurope@europe.tricare.osd.mil
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tricare15@se.amedd.army.mil
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TPAO.CSC@oki10.med.navy.mil
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Online
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www.tricare.mil/europe
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www.tricare.mil/tlac
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www.tricare.mil/pacific
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All Other TRICARE Prime Enrollees |
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If you need emergency care while traveling in the Continental United States, visit the nearest emergency room or call 911. You must notify your PCM or Humana Military within 24 hours or the next business day so that ongoing care can be coordinated and to ensure you receive proper authorization for care.
If you require urgent, routine, or specialty care while traveling, you must coordinate with your PCM and/or Humana Military before receiving care to avoid using the point of service (POS) option.
When traveling overseas, plan for health care contingencies in advance of the trip. If you need emergency or urgent care, contact the TRICARE Area Office (TAO) for the overseas area where you are traveling or the nearest AmericanEmbassy Health Unit for assistance finding a host nation provider. Visit http://travel.state.gov for a list of every American Embassy or Consular Office worldwide. Figure 5.4 lists contact information for the TAO in each overseas area. Note: When overseas, be prepared to pay for any care received from host nation providers at the time of service, and file a claim for reimbursement.
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Filling Prescriptions on the Road |
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TRICARE recommends that you have all your prescriptions filled before you travel, but there are several options for filling prescriptions on the road.
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TRICARE Network Pharmacy |
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You can have prescriptions filled at any TRICARE network pharmacy in the United States, Guam, Puerto Rico, and the U.S. Virgin Islands. To locate a network pharmacy, call toll-free 1-866-363-8779 or visit Express Scripts . |
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Military Treatment Facility Pharmacy |
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If you’re near an MTF while traveling, you can have a new prescription filled at any MTF pharmacy free of charge if the medication is on the MTF formulary and the pharmacy stocks the medication you need. All you’ll need is the
written prescription and your uniformed services ID or Common Access Card. Refilling a prescription originally filled at another MTF is at the discretion of the MTF you are visiting. |
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TRICARE Mail Order Pharmacy |
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If you will be staying away from home for a longer period of time, you can plan ahead to receive prescriptions through the mail. Provide ESI with your temporary address so prescriptions can be mailed to you at your travel destination.
Note: The mail-order option is not available overseas unless you have an APO or FPO address. Call toll-free
1-866-363-8667 or visit Express Scripts for assistance. |
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Non-Network Pharmacy |
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If there is no other option, you can have prescriptions filled at a non-network pharmacy. If you have prescriptions filled at a non-network pharmacy you will be using the POS option. You may be required to pay for prescriptions up front and file a claim with ESI for reimbursement. See the Claims section for details about filing a pharmacy claim. |
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Filling Prescriptions Overseas
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Your pharmacy coverage is limited overseas. TRICARE recommends that you have all your prescriptions filled before you travel overseas. |
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- TRICARE network pharmacies are only located in the United States, Puerto Rico, Guam, and the U.S. Virgin Islands.
- You must have an APO or FPO address to use the mail-order pharmacy overseas. The prescription must be from a U.S.-licensed provider.
- Be prepared to pay up front and file a claim for reimbursement for non-MTF and non-network pharmacy services when traveling overseas.
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