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Having unresolved financial problems can be frustrating and time consuming. It can cause unnecessary stress and worry, especially when you are relocating or planning to relocate to another area. Fortunately, help is available to you.

Debt Collection Assistance Officers (DCAOs), located at military treatment facilities (MTFs) and the TRICARE Regional Offices (TROs), are there to assist you in resolving health care collection-related issues. Contact a DCAO if you have received a negative credit rating or have been sent to a collection agency due to TRICARE related services.

When you visit a DCAO for assistance, you must provide documentation associated with a collection action or adverse credit rating.

This includes:
 

• Debt collection letters
• Explanation of benefit statements
• Medical/dental bills from providers

The more information you provide, the faster the issue can be resolved.  The DCAO will research your claim, provide you with a written resolution of your collection problem, and inform the collection agency that action is being taken to resolve the issue.

DCAOs cannot provide legal advice or repair your credit rating, but they can help you through the debt-collection process by providing documentation for the collection or credit-reporting agency to explain the circumstances relating to the debt. To find a DCAO near you, visit the directory.
  

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Last Reviewed:  December 4, 2007