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The phrase “knowledge is power” is especially true when it comes to talking to your doctor. When you are informed about your medical and medication history, you and your doctor can make the best decisions about your health.
One of the best ways to prepare for your appointment is to organize your medication and medical history.
Here’s how:
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Personal medical history—Make sure important information, such as allergies, emergency contact(s), past and present medical conditions, etc., is current.
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Personal medication history—Keep your medication history up to date and take it with you to discuss with your doctor. Remember to include any over-the-counter (OTC) and herbal medications you may be taking.
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Help prevent problems—By sharing with your doctor your complete medical and medication profile, you help identify possible risks and concerns.
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Learn about ways to save money— Discuss your TRICARE Pharmacy benefit with your doctor so that when prescribing a medication he or she can decide if there is a lower-priced generic or brand-name medication that will work for you. Visit Express Scripts for more information on your prescription drug benefit or call 1-866-DoD-TRRx.
More Tips on Communicating with Your Doctor
To help you accurately remember the information given to you by your physician, write it down. If your doctor uses complicated medical terms ask him or her to write them down and explain them in plain language. Before you leave the doctor’s office, ask for further explanation about anything you do not understand.
If you feel all your questions were not answered, say so. You may even need to ask the doctor to call you later or book another appointment to make sure that your questions are answered to your satisfaction.
Whether you visit your doctor tomorrow or next month, make the most of your appointment. Share and discuss your medication and medical information with your doctor. It will help to keep you healthy and informed and will make sure your doctor knows all about your health.
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In accordance with TRICARE policy, Humana Military is reducing the amount of paperwork it produces in an attempt to minimize overhead costs on both paper and postage and save you the hassle of receiving unwanted mail.
As part of this effort, Humana Military is reducing the number of TRICARE explanation of benefits (EOBs) that it sends to your home. EOBs are statements detailing the claims that were processed, the portion that TRICARE paid and, when applicable, the portion that you, the beneficiary, owe.
Now, you will no longer receive an EOB if either (1) your financial responsibility for a service is $0 or (2) your financial responsibility for a service is equal to the TRICARE Prime copayment (which is collected at the time of visit). If you owe an amount above the copayment, you will receive an EOB. If you receive a statement from your doctor’s office and it looks like they are charging you an amount more than you think you should be paying, please request a copy of your EOB.
Request an EOB for your records
Although you will no longer automatically receive an EOB in either of these two situations, you can always request one either by phone or over the Internet. To request that an EOB be mailed to you, call Humana Military’s claims processor PGBA, LLC, at 1-800-403-3950. When you call, you will need your sponsor’s information, your provider’s information and the date of service. You can also view your EOB on the Internet by logging into the members’ section at PGBA.
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