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Contact Us


Thank you for visiting the Humana Military website.  If you have a question or complaint concerning information that you read on the Humana Military website, please review the frequently asked questions before calling one of the listed phone numbers.  Humana Military and its subsidiaries maintain these phone lines to provide the best possible customer service to TRICARE beneficiaries.  

Web Site Feedback

If you would like to provide feedback about the web site or report a non-functioning link, please call the Humana Military Customer Service Line at 1-800-444-5445.  You will receive a response within 2 business days of your inquiry.  Communication regarding the Humana Military web site is only possible by telephone.  The e-mail option noted below is to be used to change your distribution preference for the beneficiary "Health Matters" newsletters.

Communication Preferences

Humana Military does not communicate by e-mail regarding the website.  If you are a TRICARE Prime beneficiary and would like to receive your copy of the "Health Matters" newsletter by e-mail instead of U.S. Postal Service mail, visit the Beneficiary Communication Preferences page.

Humana Military Contact Information and Phone Numbers

TRICARE Customer Service: 1-800-444-5445
(Monday-Friday from 8 a.m. to 6 p.m.). 
TTY and IVR also available.
Phone Menu Shortcut Guide 
TRICARE Prime Remote:  1-877-249-9179
Active Duty:  1-877-249-9179
National Guard and Reserve:   1-877-298-3408
Warrior Navigation & Assistance Program:   1-888-4GO-WNAP (446-9627)
U.S. Mail: Humana Military
P.O. Box 740062
Louisville, KY  40201-7462
Claims (PGBA):  1-800-403-3950
(Monday - Friday
8 a.m. to 6 p.m.)
Behavioral Health (ValueOptions):  1-800-700-8646
(Monday - Friday
8 a.m. - 6 p.m.)
Fraud and Abuse: 1-800-333-1620
Last Update: May 08, 2014