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Humana Military Healthcare Services Offers Guidance
to Service Members In Transition and Families
 LOUISVILLE, KY — November 16, 2007—Humana Military Healthcare Services (HMHS) announces the Warrior Navigation & Assistance Program (WNAP), to support active duty, Guard and Reserve service members in transition and their families with information and assistance about the TRICARE program and seamless transition through the military health system. The new program offers these service members and their families person-to-person guidance and access to a new advocacy unit, specially trained around unique challenges that many service members may face as it relates to access to care or the need for information on all available resources, whether it is the Military Health System, Veterans Affairs or community assets. It also offers a broad spectrum of clinical programs designed to meet the special needs of soldiers, sailors, airmen, marines, coast guard and their families. Additionally this new specialized unit will oversee education and assistance initiatives for civilian providers caring for service members and their families.
“The military’s operational tempo, including the activation and deployment of Guard and Reserve Forces, creates special challenges for service members in transition and their families,” said Dave Baker, president & CEO of HMHS. “Our company is here to assist these American heroes – and their families – in obtaining access to high quality healthcare services and ensuring they have actionable information about the full range of their medical benefits as members of the military community. Creation of this special unit will help us meet their unique needs,” Baker continued.
One attribute of the dedicated unit is a toll-free number for service members in transition and their families. This telephone number, 1-888-4GO-WNAP, provides direct access to a multi-disciplinary team who will assist service members and/or family members in problem solving and other needed medical or community resources. There is also a special section on the HMHS Web Site for the Warriors Navigation and Assistance Program. Service members visiting the web site will find many resources and information.
In addition, the WNAP includes:
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Enhancements to the HMHS website:
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Many brochures are available to help service members and families understand their benefit, such as the “Information and Resources for Combat Veterans ” brochure
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Addition of the Achieve Solutions ® web site, featuring educational resources and tools
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Expanded outreach to Guard and Reserve, transition coordinators and other military officials to educate beneficiaries on all aspects of the TRICARE program
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Care Management initiatives, including:
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Behavioral health support
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Seamless transition for service members and families ensuring that they are provided with the care they need, when they need it
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Provider education regarding the unique needs for service members returning home and their families; including resources and tools for providers on our web site
"Our objective was to create an integrated strategy to assist the Nation’s service members and their families,” commented Orie Mullen, Vice President and Chief Operating Officer at Humana Military Healthcare Services. “We have made a giant leap forward and look forward to future enhancements,” Mullen concluded.
About HMHS
HMHS, headquartered in Louisville, KY., has been a Department of Defense contractor for the administration of the TRICARE program since July 1, 1996. In August 2003, HMHS was awarded the contract to provide health benefits support and services to approximately 2.8 million active duty and retired military and their eligible family members in the 10-state South Region. HMHS was also awarded the Department of Defense’s contract to provide health care services and support for active duty service members and their families located in the Commonwealth of Puerto Rico, in February 2004.
About Humana
Humana Inc., headquartered in Louisville, Kentucky, is one of the nation’s largest publicly traded health benefits companies, with approximately 11.3 million medical members. Humana offers a diversified portfolio of health insurance products and related services – through traditional and consumer-choice plans – to employer groups, government-sponsored plans, and individuals.
Over its 46-year history, Humana has consistently seized opportunities to meet changing customer needs. Today, the company is a leader in consumer engagement, providing guidance that leads to lower costs and a better health plan experience throughout its diversified customer portfolio.
More information regarding Humana is available to investors via the Investor Relations page of the company’s web site including copies of:
- Annual reports to stockholders;
- Securities and Exchange Commission filings;
- Most recent investor conference presentations;
- Quarterly earnings news releases;
- Replays of most recent earnings release conference calls;
- Calendar of events (includes upcoming earnings conference call dates and times, as well as planned interaction with research analysts and institutional investors);
- Corporate Governance Information.
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